FAQ
Are your greeting cards made in the UK?
Yes. Our cards are created and produced locally from our home base in Ipswich, Suffolk. We’re proud to be a small black owned UK business creating culturally meaningful greeting cards for our community and beyond.
What occasions do you offer greeting cards for?
Our main focus is celebrating Black culture and joy. We offer greeting cards for a range of occasions including birthdays, anniversaries, love and relationships, friendship, encouragement, celebrations, and everyday moments when you want to say something meaningful.
Can I order greeting cards locally in Ipswich or Suffolk?
Yes. We proudly serve customers in Ipswich and across Suffolk. Local customers may also find us at craft fairs, markets, and community events throughout the year.
Do you offer personalised greeting cards?
Currently, our cards are blank inside or have set celebratory messages. However, we are always looking to grow! If you have a specific request for a bespoke bundle, please reach out via our Contact Page.
How much does shipping cost?
We are delighted to offer free local delivery within the Ipswich area (IP1 - IP5) for all orders of 2 or more cards.
A small charge will apply to cover local Ipswich deliveries of a single card
Standard Shipping: For all other locations, shipping is calculated at checkout based on the weight of your order and your preferred delivery service. You can choose from a range of shipping options to suit your needs.
When will I get my order?
We aim to process and dispatch all orders on the next business working day Monday - Friday and Saturday up to 12 Noon. Once processed and dispatched you will receive a notification your cultural cards are on their way.
Do you offer local delivery in Ipswich?
Yes! We love supporting our local community. We offer Same-Day Local Delivery for our neighbours in Ipswich, ONLY Postcodes IP1 – IP5 on orders of two cards or more. Simply place your order before 12 noon Monday - Saturday (Excludes Bank Holidays and Public Holidays) and we will hand-deliver your cultural cards to your doorstep by the evening.
A small charge will apply for Local Deliveries of a single card purchase
Returns Policy
In the event your item is damaged please retain the product and contact us within 2 days of receipt by sending an email to info@reflectionsofus.co.uk
Once your return is received and inspected - the goods must be returned unused and in original packaging we will send you an email to notify you that we have received your returned item and your refund has been approved. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days
Unfortunately personalised items cannot be refunded unless they are damaged on receipt and we are notified within 2 days via email at info@reflectionsofus.co.uk
SHIPPING RETURNED ITEMS: To return your product, please contact us via email at info@reflectionsofus.co.uk and we will send through our return address details.
You will be responsible for paying for your own shipping costs for returning your items which are not classed as damaged on receipt. Any Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.