Shipping policy
SHIPPING & LOCAL DELIVERY POLICY
Welcome to Reflections of Us Collection. We take great care when preparing and packaging your order so that it reaches you safely.
1. Local Ipswich Delivery (IP1–IP5)
We offer local delivery to customers in the following Ipswich postcode areas:
IP1, IP2, IP3, IP4 and IP5.
Local delivery charges:
- 1 greeting card – 91p
- 2 or more greeting cards – FREE local delivery
The free local delivery offer applies when purchasing two or more greeting cards, currently equivalent to a card order value of £7.90 or more.
Same-day local delivery
Orders placed before 12 noon are eligible for same-day local delivery.
Orders placed after 12 noon will normally be delivered on the next working day.
Same-day delivery is subject to availability and does not apply on Bank Holidays or Public Holidays.
Local deliveries are made by us. Where appropriate and the package fits safely, your order may be posted through your letterbox if you are not at home.
All website orders must be paid for securely online at checkout.
2. UK Delivery
For customers outside our IP1–IP5 local delivery area, orders are sent by Royal Mail 1st Class.
Delivery charge: £1.80
We aim to dispatch orders within 1 working day of receiving your order, Monday to Friday, excluding Bank Holidays and Public Holidays.
Royal Mail 1st Class usually aims to deliver on the next working day after dispatch; however, delivery times are not guaranteed and may take longer, particularly during busy periods.
3. Order Confirmation and Tracking
You will receive an email confirming your order and another notification when your order has been dispatched or is ready for local delivery.
Our standard Royal Mail 1st Class service is not a tracked service, so a tracking number will not normally be provided.
4. Delayed, Missing or Damaged Orders
If your order arrives damaged, is incorrect, or has not arrived when expected, please contact us so that we can help.
For Royal Mail orders, please allow a reasonable period for delivery, particularly during busy periods, before reporting an order as missing.
Please contact us at:
Please include your order number and details of the problem. If an item has arrived damaged, photographs may help us resolve the issue more quickly.
5. Delivery Addresses
Please check that your delivery address is complete and correct before submitting your order.
We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete delivery information supplied at checkout, although we will do our best to help resolve any delivery issue.
6. Contact Us
If you have any questions about the delivery of your order, please contact:
Reflections of Us Collection
Email: info@reflectionsofus.co.uk
Based in Ipswich, Suffolk, UK